Exchange Policy

We offer 15-DAYS Hassle-free return & exchange Policy. But please note that only the Non-Altered Wig can be exchanged/returned!

For those self-return or self-exchange, our customer service have rights to refuse.

What wigs can be exchanged?
ONLY eligible wigs (Non-Altered Wig: No lace cutting (for orders without lace cutting service), no damage,unwashed, no hair cut, no hair dye)can be exchange/returned.If you want to exchange/return, please contact us in 15 days once receiving goods, which means your return/ exchange request is gladly received.

How to exchange the wig?
Only the non-altered wig can be returned, and CSR need to check whether the wig is complete. To help you return the wig, please email us and follow CSR’s guide, or we are not responsible for any loss!

Attention please:
1. Customers can enjoy one time free exchange(Return postage is on buyer). Any price difference of the
exchange wig should be paid by customers.The Return Postage is on buyer.
2. 10% handling fee for the 2nd exchange. 15% handling fee for the 3rd exchange. More than 3 times’
exchange request is not accepted.
3. Products must be returned to us within 7 days from the day it was authorized for an exchange. After 7 days we will assume that the product is satisfactory and no exchange is necessary.